At snugglepawsstore.shop we want you to be happy with your purchase. If you are not completely satisfied with your purchase, we provide a clear return and refund policy to ensure a hassle-free shopping experience.
- Return Request
Application Time: You have 14 days from the date you received the product to request a return.
Application Method: Please log in to your account, go to the “Order History” page, select the product you need to return, and fill out the return request form. - Product Status
Return Conditions: Returned products must be in unused condition with original tags, packaging and accessories. We do not accept returns of used, washed or damaged products.
Screening: All returned products will be inspected upon receipt. Only eligible products will be refunded. - Refund Processing
Refund Method: Refunds will be processed through your original payment method and the processing time is usually 2 business days. Please note that bank processing times may vary.
Shipping Policy: We will cover the shipping costs for returns due to product quality issues (e.g., defective or wrong shipment). For all other returns, shipping costs are the responsibility of the customer. - Return Process
Packaging Items: Please return items in the original packaging to ensure that the items are not damaged during transportation.
Attaching a Return Label: Please include a completed return request form with the package. If you do not receive a return label, please contact Customer Service for assistance.
Return Address: Please return the returned item to the following address:
- Contact Us
If you have any questions or need further assistance with the return or refund process, please feel free to contact our Customer Service team at the following methods:
Email: connermorrison@snugglepawsstore.shop
Thank you for choosing snugglepawsstore.shop, we will be happy to help you and ensure that your shopping experience is pleasant and worry-free!
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